Refund Policy
Overview
Refunds and cancellations are subject to the terms outlined below. Validity Genetic Services begins processing orders shortly after they are placed and incurs administrative, payment processing, order preparation, laboratory coordination, and other costs associated with establishing and maintaining an order.
All canceled orders are subject to a 40% non-refundable cancellation fee. If an order is canceled before testing or other purchased services have begun, a maximum of 60% of the eligible testing or service price may be refunded.
The 40% cancellation fee does not guarantee that 60% of every order is refundable. Once laboratory testing, sample processing, DNA analysis, professional collection, rush processing, or another purchased service has begun or been completed, the charges associated with those services are non-refundable.
Non-refundable charges may include shipping, Split Kits, Professional DNA Collection, third-party booking or collection fees, rush services, and other services or costs already provided or incurred.
Refund requests must be made within four weeks of the original order date. Requests received after this period are not eligible for a refund to the original payment method but may, at the sole discretion of Validity Genetics, be considered for store credit.
Validity Genetics generally honors unused testing orders for up to six months from the original purchase date. If additional time is needed, please contact Info@ValidityGenetics.com before the order expires.
At the sole discretion of Validity Genetics, an otherwise eligible refund may be issued as store credit instead of being returned to the original payment method.
Split Kits
Split Kits purchased without an associated test or order are non-refundable. The cost of the Split Kit will be treated as store credit and may be applied toward the future purchase of DNA testing.
To place an order for testing using this credit, please contact us at Info@ValidityGenetics.com.
If a Split Kit is purchased as part of a testing order and the associated test is later canceled, the cost of the Split Kit is non-refundable. Any remaining eligible portion of the order will be subject to the 40% cancellation fee and other applicable non-refundable charges outlined in this policy.
Shipping
Standard shipping may be included with certain testing services. Any charges paid for expedited, upgraded, return, or other shipping services are non-refundable.
Shipping charges will not be refunded for delays caused by weather, carrier delays, service interruptions, or other circumstances occurring after a package has been transferred to the shipping carrier or intermediary.
International shipping charges are non-refundable.
Additional information about available shipping options can be found in our FAQ.
Canceled Bookings and Appointments
Bookings and appointments require a 15% non-refundable holding fee to reserve the appointment.
If an appointment or collection service is canceled, the holding fee and any third-party booking, collection, or other fees already incurred are non-refundable.
If the testing order was paid in full, any remaining refund eligibility will be determined according to the cancellation and refund provisions outlined in this policy.
Prohibited Samples
Prohibited samples include items that may pose a danger to our employees, laboratory personnel, shipping carriers, or others handling the package.
Prohibited items include, but are not limited to:
Needles or other sharp objects
Items containing or contaminated with dangerous or hazardous fluids or substances
Weapons or items that may reasonably be considered weapons
Any item considered hazardous or unsafe for shipping, handling, or laboratory processing
Validity Genetics reserves the right to reject, dispose of, or decline testing of prohibited or unsafe samples when appropriate.
Submitting a prohibited sample may result in the cancellation of testing. Any refund eligibility will be determined under this Refund Policy, including the 40% non-refundable cancellation fee and any costs or services already incurred.
Additional information about approved and prohibited DNA samples can be found on our Approved and Prohibited DNA Samples page.
Destroyed Samples
Test kits and samples that contain prohibited or dangerous items or mailed from within areas that may be subject to testing restrictions under any state or local law may be discarded or destroyed.
Orders, kits, or samples that must be destroyed or discarded as a result of applicable requirements are not eligible for a refund.
Inconclusive Results or No DNA Found
Validity Genetics does not provide refunds solely because testing produces an inconclusive result, insufficient DNA, no detectable DNA, or another result that does not provide the information the client hoped to obtain.
DNA testing involving biological samples, forensic samples, and non-standard samples does not guarantee that sufficient or usable DNA will be recovered.
Once a test has been performed and laboratory analysis or results have been generated, the testing service has been completed and the associated charges are non-refundable.
When applicable, we encourage clients to submit available known reference samples or relatives recommended for the particular test. These samples may help the laboratory obtain the most complete and informative results possible.
Additional information about avoiding inconclusive DNA test results is available in our DNA testing resources.
Sample Retention — Before Testing
Samples are checked in when they arrive at our laboratory and are generally subject to a 90-day pre-testing retention period.
When additional samples, information, authorization, payment, or other client action is required to begin or complete testing, it is the client's responsibility to provide the required items or information within the retention period.
If the necessary samples or information are not received or provided within this period, retained samples may be destroyed or disposed of according to our internal laboratory procedures.
Destruction or disposal of samples after the applicable retention period is not grounds for a refund.
Sample Retention — After Testing
Validity Genetics generally retains non-standard samples (NSS), including items such as undergarments, toothbrushes, bedding, clothing, and other submitted evidence, for approximately 30 days after testing.
After this period, samples may be destroyed or disposed of according to our internal procedures.
Clients who anticipate requesting additional testing should contact us as soon as possible. An extension of the normal retention period may be requested but is not guaranteed unless confirmed by Validity Genetics.
Destruction or disposal of samples after the applicable retention period is not grounds for a refund.
Example of Refund Calculation
For an order canceled before laboratory testing or other purchased services have begun:
Eligible Testing/Service Price − 40% Cancellation Fee − Non-Refundable Charges = Maximum Refund Amount
Non-refundable charges may include shipping, Split Kits, Professional DNA Collection, third-party booking or collection fees, rush services, payment processing fees when applicable, and other services or costs already provided or incurred.
Example:
Testing Service: $399.00
40% Cancellation Fee: −$159.60
Maximum Eligible Refund: $239.40
Any additional non-refundable charges associated with the order would also be deducted from the amount eligible for refund.
Once laboratory testing, sample processing, DNA analysis, or another purchased service has begun, additional portions of the order—or the entire order—may become non-refundable.
Beginning the Cancellation or Refund Process
To request a cancellation or begin the refund process, contact us at Refunds@ValidityGenetics.com.
Please include your order information and the reason for your request so that we can review the order and determine whether any portion is eligible for refund under this policy.
Updated June 2026