Refund Policy

Overview

A refund for products or service is at the sole discretion of Validity Genetic Services. While Validity Genetics honors case orders up to six months (simply contact us at Info@ValidityGenetics.com if longer is needed) no refunds will be given without prior contact or after four weeks of placing an order. Each request for a refund will be handled individually and researched thoroughly to reach a satisfactory result.

In cases where a test must be completed no refunds can be offered if the test is performed and data and/or results are generated. In addition we do not refund or return any booking fees incurred by an outside third party, additional shipping, or the Split Kit and Professional DNA Collection add-ons.

Beginning January 1st 2019 there will be a 25% ‘restocking or cancellation fee’ placed on all requests for a refund or cancellation.

Shipping

While standard shipping is free no refunds are offered on any expedited shipping costs. This includes, but is not limited to, any delays due to weather or slowdowns in the shipping process once a package has been delivered to a shipping company or intermediary. All shipping options are outlined in our FAQ.

CANCELED BOOKING/APPOINTMENT

A canceled booking or appointment also falls under this policy. A 15% non-refundable holding fee is needed to reserve an appointment. If the appointment is paid in full, please see below on how this will affect your refund.

Destroyed samples

Any and all tests kits and samples mailed from inside the state of New York run the risk of being discarded and the information within destroyed per New York State Law.  These kits/samples/tests are not eligible for a refund. See more info on New York here.

Example of the refund breakdown

Total cost of testing - Shipping costs (on expedited shipping only) - Booking fees/Split Kit/Professional DNA Collection - 25% of total cost of testing = Amount eligible for refund.

Purchases made with PayPal

All purchases made via PayPal are subject to an additional 3-4% fee for refund requests. This is due to how PayPal handles all transactions and will be subtracted from the amount eligible for a refund, even if no services have been rendered or shipped.

Inconclusive Results

We understand the frustration of waiting for a test result only to have it come back as inconclusive or no DNA found. Unfortunately we do not offer refunds for inconclusive results or tests where no DNA is found as the test has been run, completed, and a result has been given.

The majority of the tests that we offer include free testing for a known parent or relative to help ensure all testing is as complete and as accurate as possible, please take advantage of this when ordering. Please see our news articles on how to avoid inconclusive results on DNA tests.

Sample Retention Pre-Testing

All samples are checked in as soon as they arrive at our laboratory and are subject to a 90 day retention period. If all samples have not arrived, or the test info updated in events where client action is needed, the samples can be disposed of. Samples being destroyed after this cutoff are not grounds for a refund.

Sample Retention Post-Testing

NSS (Non-Standard Samples or Special Samples)

We retain NSS samples (Special Samples such as undergarments, toothbrushes, bed sheets, etc.) for approximately 30 days after testing. After this period, we destroy and dispose of the samples following our internal guidelines. We highly encourage all testing to be done as soon as possible or to request an extension to the holding period. Samples being destroyed after this cutoff are not grounds for a refund.

Beginning the Refund process

To begin the returns or refunds process on our products contact us at Refunds@ValidityGenetics.com

Updated January-19-2021

 

WHAT KIND OF SAMPLES DO I NEED TO PROVIDE?

We primarily use simple oral buccal swabs (cheek cell collection) to collect samples for our quick easy home and legal DNA tests.

Validity Genetics can test from a variety of other types of samples. However, in these cases an extra fee may apply as well as a possible longer turnaround time for sample processing.

How fast can I get my results?

Validity Genetics offers a quick turnaround time of only two business days once received at the lab for all of our standard buccal swab DNA collection tests. We also have rush options available if needed (may not available on some special sample types such as Infidelity Testing).

How accurate are the tests?

Our procedures test for 22 genetic markers and the gender identification marker amelogenin. This ensures you receive 99.99% accurate test results.

A general principle for DNA testing is that the more genetic information available, the greater the precision of the test.

All of Validity Genetics' genetic testing services follow strict and validated procedures for processing samples to guarantee the utmost care of your samples.

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